Question 1

Is the price for a virtual escape room per person or per event?

Accepted Answer

The price for a virtual escape room is a flat rate per event and can include 4 to 8 people for most of our escae rooms. Team-building escae rooms are larger and hold up to 12 people. We can run multiple escape rooms at the same time for larger groups. Please call 801-473-2780 if you have a large group. Prices may vary between virtual escape rooms.

Question 2

What are the age requirements?

Accepted Answer

Some puzzles may be difficult for children under 10 years old. We recommend children 10 years and older. Families can contact Mystery Escape Room for special circumstances.  Please call 801-473-2780 for special circumstances.

Question 3

Do I need to account for a time zone difference?

Accepted Answer

The virtual escape rooms are listed on a Mountain Daylight Time Zone. If you are located outside the Moutain Daylight Time Zone then you will need to account for a time zone difference.

Question 4

Each time shows 3 events, will I be joined by other people?"

Accepted Answer

No. You will never be joined with other people. All virtual escape rooms are private. Mystery Escape Room has the ability to run up to 3 different private events at a time.

Question 5

What if I have an emergency and connot make it at my assigned time or if I forget to come? Will I be able to get a refund?

Accepted Answer

Payment and Refund Policy: Events must be paid in full to be placed on our schedule. If something comes up that requires a change in time or date, we will do our best to reschedule the event to a time that works better for our guests. If immediate rescheduling is not possible, we offer full credit for the money paid toward future events at no charge. We do not offer cash refunds.   Multiple Room Booking Refund Policy: For reservations of four or more rooms for the same time slot need to be rescheduled or cancelled, we can do so up to 48 hours prior to the event. If given less than 48 hours' notice, there will be a $10/room rescheduling fee. We cannot offer a credit for a cancelation at or after the scheduled start time.

Question 6

How many people can I have in my group?

Accepted Answer

Our Friends and Family online escape rooms requires at least 4 people to play and you can have up to 8. Our Corporate Team building rooms require a minimum of 6 people and can go as high as 12.

Question 7

What kind of computer system do I need to play?

Accepted Answer

The virtual escape rooms run best on laptops, cromebooks, and Desktop computers. Your system will need to have a webcam and microphone for the video conference. Cell phones and tablets will NOT work.

Question 8

Can I play with people who live in other countries?

Accepted Answer

Absolutley. That is the great thing about virtual escape rooms. It gives you an opportunity to play with people who are far away.

Question 9

What Video Conference Software is used for the Virtual Escape Rooms?

Accepted Answer

We use Google Meet for most of our games, but can accommodate Skype, Microsoft Teams, Zoom, and more video conferencing for Business Events.

Question 10

Should I leave a tip for my room guide?

Accepted Answer

Tipping your guide is not required or encouraged. We’ve instructed our guides to not ask for a tip of any kind. We are happy to bring you our adventures without any additional obligations. If you are pleased with your guides service, a simple thank you will be enough. For customers who insist on giving their guide a tip, they can use Venmo. We have a Venmo link after the Thank You form at the end of the adventure.

Question 11

What constitutes as one player?

Accepted Answer

One player is equal to one computer. Each computer may have up to three people.

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If you have any more questions, give us a call at one of our amazing locations! We are here to help you.

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