FREQUENTLY ASKED

QUESTIONS

Frequently asked questions

Is the price for a virtual escape room per person or per event?


The price for a virtual escape room is a flat rate per event and can include 4 to 8 people. Prices may vary between virtual escape rooms.




What are the age requirements?


Some puzzles may be difficult for children under 10 years old. We recommend children 10 years and older. Families can contact Mystery Escape Room for special circumstances. Please call 801-372-7207 for special circumstances.




Do I need to account for a time zone difference?


The virtual escape rooms are listed on a Mountain Daylight Time Zone. If you are located outside the Moutain Daylight Time Zone then you will need to account for a time zone difference.




Each time shows 3 events, will I be joined by other people?


No. You will never be joined with other people. All virtual escape rooms are private. Mystery Escape Room has the ability to run up to 3 different private events at a time.




How many people can I have in my group?


Our Friends and Family online escape rooms requires at least 4 people to play and you can have up to 8. Our Corporate Team building rooms require a minimum of 6 people and can go as high as 12.




What kind of computer system do I need to play?


The virtual escape rooms run best on laptops, cromebooks, and Desktop computers. Your system will need to have a webcam and microphone for the video conference. Cell phones and tablets will NOT work.




Can I play with people who live in other countries?


Absolutley. That is the great thing about virtual escape rooms. It gives you an opportunity to play with people who are far away.




What Video Conference Software is used for the Virtual Escape Rooms?


We use Google Meet for most of our games, but can accommodate Skype, Microsoft Teams, Zoom, and more video conferencing for Business Events.




What if I have an emergency and connot make it at my assigned time or if I foret to come? Will I be able to get a refund?


Payment and Refund Policy: Events must be paid in full to be laced on our schedule. If something comes up that requires a change in time or date, we will do our best to reschedule the event to a time that works better for our guests. If immediate rescheduling is not possible, we offer full credit for the money paid toward future events at no charge. We do not offer cash refunds. Multiple Room Booking Refund Policy: For reservations of four or more rooms for the same time slot need to be rescheduled or cancelled, we can do so up to 48 hours prior to the event. If given less than 48 hours' notice, there will be a $10/room rescheduling fee. We cannot offer a credit for a cancelation at or after the scheduled start time.




Should I leave a tip for my room guide?


Tipping your guide is not required or encouraged. We’ve instructed our guides to not ask for a tip of any kind. We are happy to bring you our adventures without any additional obligations. If you are pleased with your guides service, a simple thank you will be enough.

For customers who insist on giving their guide a tip, they can use Venmo. We have a Venmo link after the Thank You form at the end of the adventure.




What constitutes as one player?


One player is equal to one computer. Each computer may have up to three people.





Virtual Escape Rooms

Frequently asked questions

Is the price for a virtual escape room per person or per event?


The price for a virtual escape room is a flat rate per event and can include 4 to 8 people. Prices may vary between virtual escape rooms.




What are the age requirements?


Some puzzles may be difficult for children under 10 years old. We recommend children 10 years and older. Families can contact Mystery Escape Room for special circumstances. Please call 801-372-7207 for special circumstances.




Do I need to account for a time zone difference?


The virtual escape rooms are listed on a Mountain Daylight Time Zone. If you are located outside the Moutain Daylight Time Zone then you will need to account for a time zone difference.




Each time shows 3 events, will I be joined by other people?


No. You will never be joined with other people. All virtual escape rooms are private. Mystery Escape Room has the ability to run up to 3 different private events at a time.




How many people can I have in my group?


Our Friends and Family online escape rooms requires at least 4 people to play and you can have up to 8. Our Corporate Team building rooms require a minimum of 6 people and can go as high as 12.




What kind of computer system do I need to play?


The virtual escape rooms run best on laptops, cromebooks, and Desktop computers. Your system will need to have a webcam and microphone for the video conference. Cell phones and tablets will NOT work.




Can I play with people who live in other countries?


Absolutley. That is the great thing about virtual escape rooms. It gives you an opportunity to play with people who are far away.




What Video Conference Software is used for the Virtual Escape Rooms?


We use Google Meet for most of our games, but can accommodate Skype, Microsoft Teams, Zoom, and more video conferencing for Business Events.




What if I have an emergency and connot make it at my assigned time or if I foret to come? Will I be able to get a refund?


Payment and Refund Policy: Events must be paid in full to be laced on our schedule. If something comes up that requires a change in time or date, we will do our best to reschedule the event to a time that works better for our guests. If immediate rescheduling is not possible, we offer full credit for the money paid toward future events at no charge. We do not offer cash refunds. Multiple Room Booking Refund Policy: For reservations of four or more rooms for the same time slot need to be rescheduled or cancelled, we can do so up to 48 hours prior to the event. If given less than 48 hours' notice, there will be a $10/room rescheduling fee. We cannot offer a credit for a cancelation at or after the scheduled start time.




Should I leave a tip for my room guide?


Tipping your guide is not required or encouraged. We’ve instructed our guides to not ask for a tip of any kind. We are happy to bring you our adventures without any additional obligations. If you are pleased with your guides service, a simple thank you will be enough.

For customers who insist on giving their guide a tip, they can use Venmo. We have a Venmo link after the Thank You form at the end of the adventure.




What constitutes as one player?


One player is equal to one computer. Each computer may have up to three people.





Location Escape Rooms

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If you have any more questions, give us a call at one of our amazing locations! We are here to help you.